How it works

Program Overview

Support Coordination helps NDIS participants understand their plans, connect with appropriate services, and build the skills needed to manage supports independently

Anyone eligible for funded disability or mental health supports, including participants, families, carers, and individuals transitioning into coordinated care services.

A Support Coordinator assesses needs, develops plans, connects services, manages funding, resolves barriers, monitors progress, and ensures coordinated support.

It is Personalised through detailed assessments, cultural sensitivity, flexible planning, and collaboration with NDIS participants, families, and multidisciplinary care teams.
Program Overview

Our Support

Support Types

Learn how each level of support coordination is designed to match a participant's needs, helping you understand which type of support may be included in your NDIS plan.

Support types
  • Level 1: Support Connection

Support Connection is ideal for NDIS participants who need short-term assistance to connect with NDIS providers, community services, and informal supports. Our Support Coordinators help you build the confidence and skills to manage your NDIS supports more independently.

  • Level 2: Coordination Of Supports

Coordination of Supports is designed for NDIS participants with more complex support needs. Our Support Coordinators help you implement your NDIS plan, coordinate your supports and services, resolve challenges, and build the skills to manage your supports with greater confidence.

  • Level 3: Specialist Support Coordination

Specialist Support Coordination is for NDIS participants with significant or highly complex needs. Our Specialist Support Coordinator works with you to manage barriers, coordinate multiple service systems, and ensure your supports work together to achieve the best possible outcomes.

  • Psychosocial Recovery Coaching

Psychosocial Recovery Coaching is for NDIS participants living with psychosocial disability who want to build confidence and work towards a meaningful future. Our experienced Recovery Coaches help you identify your strengths, set achievable goals, develop practical coping strategies, and build the skills to live more independently.

Meet Our Support Coordinators

I view my work not merely as a job, but as a true calling. I am deeply committed to supporting vulnerable members of the community, and I find genuine fulfilment in the knowledge that even small, thoughtful actions can have a meaningful and lasting impact on the lives of those I assist across diverse circumstances.

I bring a strong and well-rounded skill set to this role, including:

  • Strong communication and advocacy skills
  • A firm commitment to person-centred practice
  • Creative problem-solving to effectively navigate    and overcome barriers
  • Excellent organisational abilities to ensure efficient and consistent support
  • Proven ability to build and maintain professional networks and relationships
  • Highly developed active listening skills, paired with empathy and understanding
  • Focus on empowering individuals to achieve greater independence and confidence

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Tina Tanmoya

Support Coordinators

Frequently Asked Questions

Find answers to common questions about our services, therapy, and mental well-being.

Support Coordination helps NDIS participants understand their NDIS plan, connect with the right service providers, and use their funding effectively to achieve personal goals.

Support Coordination is available to NDIS participants whose plan includes funding for this support. It is designed for participants who need help to understand, implement, and make the most of their NDIS plan, including connecting with service providers, community services, and other supports. Participants who may benefit include those who: Are new to the NDIS and need guidance navigating their plan Have complex support needs or multiple providers Want assistance building skills and confidence to manage their supports independently Eligibility is determined by your NDIS plan, and Support Coordination can be tailored to your goals, needs, and level of support required.

Yes. Support Coordinators are trained to assist participants with complex support needs or who work with multiple providers. They can help you: Coordinate and schedule services across different providers Ensure your supports are aligned with your NDIS goals Resolve any issues or conflicts between providers Build your skills to manage and understand your supports independently over time The aim is to make your NDIS plan easier to use, reduce stress, and ensure all your supports work together effectively to achieve your goals.

The frequency of meetings with your Support Coordinator depends on your individual needs, goals, and the level of support required. Some participants may meet regularly, such as weekly or monthly, while others may only need support as required to coordinate services, review progress, or address specific issues. Your Support Coordinator will work with you to develop a schedule that suits your needs and ensures you get the right level of support throughout your NDIS plan.

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