We will listen to you and work with you. By working together, you will receive the best service possible. You have rights: to be treated well, participate fully, and speak out. If we forget this, or treat you badly, you have the right to complain.
YOUR RIGHTS
We will treat you with respect and dignity.
We will treat you fairly and speak honestly.
We will protect your personal information and only use it for the right reasons.
We will provide good quality services that suit your needs, age, lifestyle and cultural background.
YOUR RIGHT TO PARTICIPATE
You have the right to complain about the service.
You have the right to a reply as quickly as possible.
If you still are not happy, you have the right to complain again, or talk with the NDIS Commission.
YOUR RIGHT TO PARTICIPATE
You have the right to complain about the service.
You have the right to a reply as quickly as possible.
If you still are not happy, you have the right to complain again, or talk with the NDIS Commission.
YOUR RIGHT TO SPEAK OUT
Make sure to update your contact information as it changes.
Keep your appointments – or let us know if you can’t.
Choose someone to support you make decisions – an advocate, friend or family member.
Treat other people with fairness, honesty and respect.
Respect other people’s right to a safe and comfortable environment.
Respect other people’s right to privacy and confidentiality.
