Team Lead – Community Support Worker (Mental health)
About Senami Counselling and Psychotherapy Services
We provide caring, respectful, non-judgmental, empathic services to our clients, guiding clients to develop self-awareness and promote individual well-being. Our Practice is committed to providing intensive support, counselling, case management and psychotherapy services to achieve positive outcomes for clients. Our work is person-centered and uses personal interests and normative commitments to increase individuals’ awareness of their core values and assist them to translate this awareness into a concrete intervention plan.
||Team Lead – Community Support Worker (Mental health)
||Pending qualification and years of experience (base salary) + superannuation
||Clinical Care Team
||Yes (Depending on client’s complexity)
||16 Anderson Walk, Smithfield 5114 and other client houses
MAIN PURPOSE OF JOB
· To contribute wherever it is required to the provision of intensive in-home and community care delivery providing a 24-hour service to support clients needing high intensity support.
· To work proactively in accordance with the principles of social inclusion, promoting independence and recovery.
· To provide clinical and managerial leadership to the day-to-day operation of the support team, monitoring workload, allocating duties and ensuring duties are discharged safely and effectively.
· To supervise the day-to-day work of the support staff, and provide expertise and guidance in complex and high-risk cases.
· To champion a culture based on principles of recovery, choice and personalized care, providing a role model to the rest of the team.
· To take a proactive approach to caseload supervision and management to ensure that support staff skills are matched to client’s need, and that service users are able to ‘flow’ through pathways of care.
· Coordinate the daily operations and community participation programs for clients ensuring support staff understand the importance of attendance and building skills to ensure clients are participating in community programs.
· Coordination of the delivery of Individual plans and case plans for clients, including transition to the NDIS residential homes.
· Maintain positive relationships with other stakeholders (i.e. accommodation services, parents and families/carers).
· Supervise and provide leadership to support workers.
· Identify and develop community resources that can be used by staff and clients alike.
· Ensure that service provision is in line with individual client plans, funding body standards & agreements, Senami policies and procedures and the Senami client focused approach towards support.
· Must be able to work across residential houses to build a strong understanding of client’s needs when on-call.
· Coordination of clinical care during on-call hours as an on-call officer. Resolve on-call matters in a timely and efficient manner.
· Provide detailed on-call reports and logbooks to relevant supervisors and management.
· Ensure that your house’s roster is always completed accurately and in a timely manner according to company standards and policies.
· Ensure that you follow Fair Work, SCHADS Award and all other employment standards and guidelines when completing the roster for your respective house that you are leading.
General Duties and Responsibilities
The position is responsible for coordinating and monitoring a small team in the delivery of culturally appropriate mental health services to community members living with mental health, disability and other comorbidities. This position will work closely with the clinical team and other team members to provide recovery centred programs and interventions for clients of the program. The role will entail service delivery from residential and community-based settings in Adelaide.
Team Leader (Mental Health), provide basic care, therapy and assistance to clients with mental illness or comorbidity or developmental disabilities. CSW-TLMH provides assistance with daily activities, monitors client’s progress, conditions and assist in administering therapeutic care.
- To be responsible for the day-to-day management of the residential service, working closely with the support staff and clinical team.
- To undertake support planning base on client’s capacity for community programs and in-home supports.
- To supervise and manage the daily workload in such a way to maximise efficiency, ensuring that duties are discharged safely and effectively. This includes the processing, evaluation and allocation of tasks as appropriate to the team’s function, and an efficient supervision workload management.
- To be available to external allied health practitioners for advice, guidance and support in the discharge of their duties, ensuring the team works within the care planning policy and risk policy.
- To line manage support staff including supervision, mentoring, capacity development and skills building.
- To undertake investigations in line with the relevant organizational policy (e.g. complaints, Client management, HR investigations)
- To identify and address poor performance in line with organizational policy.
- To alert the clinical team in a timely manner to any concerns about the team’s effectiveness, or that of any of its members.
- To be involved in recruitment and selection.
- Provide high quality intervention for clients in a professional, confidential and culturally safe manner, in keeping with accepted best practice standards through care-coordination.
- Ensure access to a comprehensive range of treatment and support services across the continuum of care including prevention and health promotion, planning and evaluation of client programs and service delivery options.
- Ensure integrated service delivery and follow up, coordinating and communicating as required with other relevant internal, visiting, and external providers.
- Provide follow-up monitoring and care as directed through health assessments and/or GP/Mental Health plans.
- Incorporate a holistic approach to health care that incorporates health promotion activities according to community and organizational priorities.
- Ensure information is recorded accurately and in a timely manner and that records are maintained in accordance standards.
- Ensure maintenance of privacy and confidentiality in relation to client information.
- Work closely with the local community to support regular tracking of progress in monitoring client progress and care, ensuring feedback is provided to staff and supporting implementation of changes in response to identified gaps.
- Work within a legal and ethical framework.
- Streamline procedures for seamless client care within Senami Counselling and with external providers.
- As an employee, work in a healthy and safe manner and encourage others to do the same; comply with all warning and safety signage; report or rectify any unsafe conditions; adhere to Senami Counselling’s Workplace Health and Safety policies and procedures.
QUALITY / GOVERNANCE
- To play a key role in ensuring the team is complaint with NDIS Quality and Safeguards standards.
- To contribute to a culture that supports learning and improvement.
- To ensure agreed service standards are upheld and monitored.
- To ensure all staff use the office computers and electronic records (e.g. MicroKeeper) appropriately and in line with policy.
- To use data to inform service evaluation and improvement.
- To share best practice with the team and ensure it is embedded in day-to-day practice.
- To ensure that principles of recovery, choice and personalization underpin the work and attitude of the team.
- To promote a culture in which there is a positive approach to managing risk, incidents and WHS issues, working closely with support staff to ensure this occurs.
- To ensure risk across the team caseload is assessed and managed proactively in line with client’s high intensity needs, and forms one of the key elements of workload supervision and management.
- To work across disciplines and agencies to ensure risk is managed (e.g., calling Police and other emergency services).
- To take all reasonable precautions to safeguard the welfare and safety of staff, service users, visitors and the public, by implementing all policies related to health and safety, security and risk, including infection control.
Professional Development & Responsibilities
- To receive clinical and managerial supervision, and participate in appraisal and development on a monthly basis.
- To adhere to NDIS and other relevant professional code of conduct/practice at all times and to ensure the team does.
- To engage in agreed training requirements, including statutory and mandatory requirements.
- To be responsible for the orientation and induction of new staff.
- To offer learning opportunities and ensure mentorship requirements are met.
- To carry out lead responsibilities and other duties as designated by Management team and clinical team or other Senami Managers.
- To always work and act in a professional manner within Senami and your client’s best interest.
Key Performance Indicators for Monthly goals
- Staff Leadership and Management
- Health and Safety management
- Equality and Diversity
- Information Governance
- Performance Appraisal and Personal Development Planning
- Statutory and Mandatory Training
- Safeguarding children and vulnerable adults
- Infection Prevention and Control
- Data Protection
- Records Management and Quality
- Information Security
Be proactive in developing service delivery that is recovery focused and strengths based. Examples of specific direct service delivery tasks may include (but are not limited to) working with client in:
- Maintaining their home environment, and facilitating the rectification of any property maintenance needs.
- Money management and budget skills if appropriate and if agreed with by the client.
- Supporting the client to develop activities of daily living (cooking, shopping, cleaning, hygiene etc.) at the agreed level of participation based on individual needs.
- Establishing access to social, educational, vocational, and leisure activities.
- Facilitating participation in group activities, including accessing psychosocial education.
- Supporting client to maintain and improve their physical health care needs.
- If the client wants to, facilitate contact with family and friends, or reacquaint with family and carers and make new friends.
- With the client’s permission make suitable referrals to support services so they can achieve their recovery goals.
- Attend appropriate meetings.
- Maintain an individual focus in supporting client’s recovery journeys.
- Ensure that individual support is provided to a client of Senami Counselling meets their recovery journey goals and is strengths based and led by the client wherever possible.
- Be ‘hands on’ and involved in direct service delivery.
- Encourage client to develop their skills in a wide range of areas that they are interested in which will meet their needs. These may include domestic skills, social skills, independence skills, and skills to enter education and/or employment.
- CSW-MH collaborate with other staff members to identify the issues clients are facing.
- Work in a team to monitor client’s progress and develop plans and strategies to best meet client needs.
- Follow the reasonable direction of senior staff
- Model a strong work ethic that ensures the respect that should be attributed to this important role.
- Develop a good understanding of person led recovery-oriented services and personal behaviours, which inspire hope and facilitate the achievement of recovery goals.
- CSW-MH must constantly supervise clients to ensure their safety and well-being
- Continue to actively observe client behavior and keep meticulous records, reporting any changes in behavior supervisor.
- Work with clients to address client issues.
Mental Health Worker Skills
- Flexible and intuitive
- Maintain composure in uncertain situations, and work well as part of a team to provide compassionate care
Core skills and personal attributes
- Willingness to work flexible hours as required
- Willingness to work across various houses
- Strong written and verbal communication skills
- Excellent interpersonal skills to relate effectively with co-workers and clients
- Ability to problem solve and de-escalate crisis situations
- Experience with Individual, family, and therapy practice
- Previous mental health and community care experience
- Ability to work a flexible schedule
- Working knowledge of clinical diagnoses for mental health population
- Computer literacy and ability to conduct data entry
- Think creatively to solve problems and be people focused and work in partnership.
- Have an emerging working knowledge of person led recovery-oriented practice.
- Have good interpersonal skills, be non-judgmental, be fair, patient, have willingness to listen, and display empathy.
- Value diversity and be respectful at all times.
- Self-reflect and constantly review work practices.
- Be committed to professional and ethical conduct.
- Work independently (support is available if required on more complex matters) and as part of a team.
- Commitment to punctuality and attendance to the service.
- Apply recovery knowledge in role practices.
- Implement strategies to maintain personal wellness and request support (as required)
- Current knowledge of local youth, mental health and other community health agencies and networks
- Approved tertiary qualifications in a related field (such as Diploma in Mental Health, Social Work, Individual Support or Community Services, youth work, community mental health or similar), or working towards such qualification.
- Valid DCSI Clearance: Disability and child related up to 3 years from date of issue (Essential)
- Valid Working with children
- Valid Police Check (Essential)
- Valid driver’s license (Essential)
- Full Comprehensive car Insurance (Essential)
- Medication Training certificate (Essential)
- Manual handling certificate
- Valid First Aid Certificate (1 year from date of issue) (Essential)
- Valid Mental Health First Aid Certificate (1 year from date of issue) (Essential)
Aboriginal and Torres Strait Islanders, Individuals with Disabilities or lived experiences as well as Migrants are highly encouraged to apply.
If this sounds like you, we would like to hear from you!
All employees working in the disability sector are required to be fully vaccinated against COVID-19 as per SA Health directives. We are also providing RAT test kits for all employees to perform at the start of every shift.
Please send your resume and cover letter to Nathalia. E-mail: firstname.lastname@example.org or apply for the job by apply button given below.